har baji Privacy Policy

har baji is an online entertainment platform that provides casino games, sports betting, and live gaming services for Bangladeshi users. This privacy policy ("Policy") applies to all services provided through the har baji website and mobile application.

The terms set out in this policy are an integral part of our Terms and Conditions. By using the service, you confirm that you are 21 years of age or older and that you consent to the processing of information as described in this policy.

har baji collects the following categories of information from users for various purposes:

2.1 Registration and Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID number or passport details (for identity verification)
• Address and district

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers
• Deposit and withdrawal transaction history
• Wallet balance and bonus usage records

2.3 Technical and Usage Information

• IP address, browser type, and operating system
• Device identification information
• Login time, session duration, and game activity logs
• Information collected from cookies and similar tracking technologies

2.4 Communication Information

• Records of conversations with the support team via live chat or email
• Information submitted through complaints, suggestions, or feedback

har baji uses user information only for specific and legitimate purposes. No information is used for excessive or irrelevant purposes.

• Account Management: To handle registration, verify login, and ensure account security.
• Identity Verification: To confirm age and identity in order to prevent fraud and provide responsible service.
• Transaction Processing: To complete all financial operations related to deposits, withdrawals, and bonuses.
• Support Services: To resolve user issues via 24/7 live chat and email.
• Platform Improvement: To analyse user experience in order to improve service quality.
• Security Monitoring: To prevent unusual activity, fraud, and account hacking.
• Communication: To send important updates, policy changes, or security notifications.

har baji never sells users' personal information to third parties. However, in a limited number of situations, information may be shared with specific partners:

4.1 Payment Service Providers

Information necessary to verify transactions is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay. This information is limited strictly to completing the specific transaction.

4.2 Technology and Security Partners

Information is processed on a limited basis with trusted technology partners for cybersecurity, fraud detection, and platform operations. These partners are bound to operate under har baji's privacy policy.

4.3 Legal Obligations

If information is required to be disclosed in accordance with an order or directive from a legitimate legal authority, har baji will be obliged to provide it.

har baji follows industry-standard technology and security practices to keep user information secure:

• SSL Encryption: All data transfers are encrypted using SSL technology so that third parties cannot intercept the information.
• Password Hashing: Account passwords are never stored directly — they are hashed using advanced cryptographic methods.
• Access Control: Only authorised staff may view user information, and only for specific purposes.
• Regular Security Reviews: Regular audits and penetration testing are carried out to identify system vulnerabilities.
• Two-Factor Authentication: Unauthorised access to accounts is prevented through OTP-based verification.
• Data Backup: Information is securely backed up so that services continue even in the event of accidental loss.

However, no method of internet security is 100% guaranteed. Users should also use strong passwords and log out of their accounts after using an unfamiliar device.

The har baji website uses cookies and similar technologies to improve the user experience.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the site. They maintain login sessions, store security tokens, and retain cart or form data. Disabling these cookies may cause the site to not function properly.

6.2 Analytical Cookies

Statistics are collected to understand how users are using the site. Information about which pages are visited most, how much time is spent, and where difficulties arise is used to improve service quality.

6.3 Cookie Control

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may interfere with a number of functions, including logging in to your account.

har baji retains user information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active Account Information: Retained for as long as the account remains active.
• Closed Account Information: Retained for a specific period after account closure in accordance with applicable legal requirements.
• Transaction Records: Financial transaction information may be retained for an extended period.
• Support Communications: Customer service records are kept for some time after a matter is resolved.

Once the necessary period has ended, information is securely deleted or anonymised so that individuals can no longer be identified.

har baji grants users the following rights over their own information:

• Right to Know: You can find out what information har baji holds about you and how it is being used.
• Right to Correction: You can request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted, though this may be limited where there are legal or contractual obligations.
• Right to Object to Processing: You can object to the use of your information for specific purposes.
• Right to Data Portability: You can request your information in a structured, readable format.

To exercise these rights, contact the har baji support team via live chat or email: [email protected]

All har baji services are exclusively for persons aged 21 or older. We do not collect information from or provide services to anyone under the age of 21.

Age is verified at the time of registration and identification documents may be requested if there is any doubt. If a person opens an account using false information, action will be taken against them and the account will be suspended.

To learn more about responsible gaming, read our Responsible Gaming page, which explains self-exclusion and how to set gaming limits.

Some of har baji's technology infrastructure may be hosted on servers operated outside Bangladesh. In such cases, user information may be transferred internationally.

Whenever information is transferred abroad, it is ensured that the receiving party provides protection equivalent to this policy. International transfers take place only with trusted infrastructure partners and are always conducted through encrypted channels.

If a data security breach occurs for any reason, har baji will promptly take the following steps:

• Assess the severity and scope of the potential breach
• Take immediate technical measures to contain the breach and prevent further damage
• Notify affected users whose information may have been compromised as quickly as possible
• Investigate the incident and take measures to prevent recurrence in the future

If you suspect a security issue, contact support immediately and change your password.

If you have any questions, concerns, or complaints about this privacy policy, contact the har baji support team in the following ways:

• Live Chat: Direct support 24/7 — available in both Bengali and English
• Email: [email protected]

Visit our FAQ page for answers to common questions, where you will find detailed information on accounts, payments, and general gaming matters.

har baji reserves the right to change or update this privacy policy at any time. Before changes take effect:

• The updated policy will be published on this page and the "Last Updated" date will change.
• For significant changes, notice will be given via registered email or on the platform.
• Continued use of the service after a change will be considered acceptance of the updated policy.

You are advised to check this page regularly so that you remain informed about the latest policy.